Shipping Policy

At Swan Bucks, we aim to process and deliver your orders as quickly as possible.

1. Order Processing

Orders are generally processed within [1–3 business days] after successful payment.

Orders placed on weekends or public holidays may be processed on the next business day.

2. Delivery Timeline

After dispatch, orders are generally delivered within approximately:

[3–7 business days]

Delivery timelines may vary depending on the delivery location, courier availability, weather, holidays and other circumstances.

3. Shipping Partner

Orders are shipped through our logistics partners, which may include Shiprocket and its associated courier partners.

Once your order has been dispatched, you may receive tracking information through email, SMS, WhatsApp or other available communication channels.

Shiprocket allows Shopify orders to be synced and shipping labels/tracking to be managed through its platform. Customer Support

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Any applicable free-shipping offer will be subject to the conditions mentioned on the website.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact number.

Swan Bucks is not responsible for delivery issues caused by incorrect or incomplete address information provided by the customer.

6. Delayed Delivery

Delivery timelines are estimates and may be affected by circumstances outside our control, including:

  • Weather conditions
  • Public holidays
  • Courier delays
  • Operational disruptions
  • Remote delivery locations
  • Incorrect address information
  • Unforeseen events

7. Undelivered / RTO Orders

If an order cannot be delivered because of an incorrect address, repeated failed delivery attempts, refusal to accept the shipment or other customer-related reasons, the shipment may be returned to us.

Additional shipping or return-to-origin charges may apply where applicable.

Shiprocket's merchant terms provide for return-to-origin handling and applicable RTO charges. Shiprocket

8. Damaged Package

If you receive a package that appears damaged or tampered with, please contact us at [EMAIL] within [24/48 hours] of delivery and provide photographs/video of the package and product.

9. Contact

For shipping-related questions:

Email: [EMAIL]
Phone: [PHONE]