Privacy Policy

At Swan Bucks ("we", "us", "our"), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect information when you visit or purchase from our website.

1. Information We Collect

When you visit our website, place an order, create an account or contact us, we may collect:

  • Full name
  • Email address
  • Mobile number
  • Billing and shipping address
  • Order and purchase details
  • Payment and transaction information
  • Information you provide when contacting customer support
  • Device, browser and website usage information
  • IP address and cookies

We do not store your complete debit/credit card, UPI or other payment credentials on our servers. Payments are processed through our authorised payment service providers.

2. How We Use Your Information

We may use your information to:

  • Process and fulfil your orders
  • Arrange shipping and delivery
  • Process payments
  • Process returns, refunds and exchanges
  • Provide customer support
  • Send order and delivery updates
  • Improve our website and services
  • Prevent fraud and misuse
  • Comply with applicable laws and regulations

3. Payment Information

Payments on our website may be processed through Razorpay and other authorised payment partners.

Your payment information may be processed by the relevant payment service provider according to its privacy practices and applicable laws.

4. Shipping & Logistics

To fulfil your order, we may share necessary customer information such as your name, phone number and delivery address with our logistics and shipping partners, including Shiprocket and its applicable courier partners.

This information is shared only to facilitate order fulfilment, delivery, tracking and related customer support.

5. Cookies

We use cookies and similar technologies to improve website functionality, understand website usage and provide a better shopping experience.

You may control or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

6. Data Security

We take reasonable measures to protect your personal information from unauthorised access, misuse, alteration or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Third-Party Services

Our website may use third-party services including payment gateways, logistics providers, analytics services, marketing tools and Shopify-related services.

These providers may process information as necessary to provide their respective services.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, comply with legal requirements, resolve disputes and maintain appropriate business records.

9. Your Rights

Subject to applicable laws, you may contact us regarding your personal information, including requests relating to access, correction or other applicable data rights.

10. Contact Us

For privacy-related questions or requests:

Swan Bucks
Email: [EMAIL]
Phone: [PHONE]
Address: [FULL ADDRESS]